Are you enthusiastic about helping people? Do you want to be an integral part of a team who assist our staff, and can you deliver excellent customer service?
If this sounds like you, then you could be the right person for us. We are a friendly team who help all staff across the trust to do all aspects of staff rostering and resource planning using our workforce systems. We will provide full training to learn our processes.
You'll be part of a team of 6 helpdesk operators providing 1st level support to users, assisting with projects, data management, reporting and system developments. You will be responsible for answering all manner of queries both by phone and digitally.
We are currently working in an agile environment both in office and remote. We can support flexible working arrangements.
If you are looking for a role that will continuously develop you and your knowledge, in a team who are passionate about helping staff at UHS then this is the job for you.
YOUR MAIN DUTIES
You can read an overview of the main duties of the role in the section below: Job Description and Main Responsibilities.
To understand the role in more detail please read the full job description and person specification documents attached.
YOUR RESPONSIBILITIES
WHAT YOU’LL DO
WHAT WE’RE LOOKING FOR
Good time management and able to successfully compete tasks to schedule
ADDITIONAL INFORMATION
We can offer this role as an apprenticeship role where you can learn on the job alongside day release to college leading to full qualification (either Digital Technician, Business Administration or Customer Service).
Alternatively, we can offer a standard route role without apprenticeship depending on the person. All staff members have access and encouragement for continuous personal development.
Interviews will be held on Friday, 08 July 2022
Should you have any queries, please use the contact details below to get in touch.
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.
Head to our careers portal thinkuhs.co.uk where you’ll find information about:
- Our values and vision
- Our services and teams
- Benefits we offer our staff
- UK professional body registration
- Information about our city
- Relocating to Southampton
- Our fantastic staff and their work
To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.
Getting to work should be as easy as possible and that’s why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.
Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.
UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.
The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.
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