Volunteer guide

Main area
Min. 3 per week
Job ref
31/03/2018 23:59

We are currently recruiting volunteer guides

University Hospital Southampton is a large Hospital Trust where visitors and patients can often find it a confusing and sometimes intimidating environment to visit. Our guide service aims to support those visiting and using the Trust, through befriending and offering assistance.

As a guide you will welcome and help patients and visitors on arrival in the hope of offering a positive experience, putting them at ease by answering any questions they may have and offering way-finding assistance when required.

Guides are invaluable in helping patients and visitors reach their destination, using verbal communication or practical assistance in accompanying them. You will greet patients and assist them in the way that friends or relatives would; for example, by carrying bags or taking them to the ward or department either by foot or wheelchair.

Other tasks that you may be asked to assist with include covering the reception desk for short breaks, restocking information leaflet stands and photocopying. Full training will be given upon starting.

Anyone over 16 years of age and in good health is eligible to apply for the guiding role, but please do bear in mind that you may be standing for long periods and walking long distances.

We are looking for volunteers who can commit to a minimum of 3 hours per week, for a minimum of six months. The guide service is available 8am to 8pm, Monday to Friday.  We are very flexible with the times of shifts, but to give you a rough idea - your shift could cover 8am-12pm, 12pm to 4pm or 4pm to 8pm and we are looking to introduce a Saturday service too.

If you are interested in this role, we would love to receive your application form. For an informal visit/chat please contact Sarah Oldfield, Senior Receptionist, 023 8120 4182 or email sarah.oldfield@uhs.nhs.uk

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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Apply online now

Further details / informal visits contact

Sarah Oldfield, Senior Receptionist 023 8120 4182 or email sarah.oldfield@uhs.nhs.uk

If you have problems applying, contact

023 8120 4688