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Programme Manager

Band 8a

Main area
Trust HQ
Band 8a
Full time - 37.5 hours per week
Job ref
Southampton General Hospital
£45,753 - £51,668 per annum
Salary period
13/04/2021 23:59
Interview date

Job overview

Southampton (UHS). You will have the opportunity to play a pivotal role in driving improvement and change across our organisation and with our partners 


We are a growing team of dedicated improvement practitioners who are at the heart of delivering the Trust’s ambitious and innovative Corporate, Clinical and Improvement strategies. We are committed to working hand in hand with our World Class people delivering World Class care and outcomes for our patients.

You will be at the forefront of shaping our future services, making the NHS Long term plan a reality and supporting Elective Restoration and Recovery through Trust wide, digitally enabled improvement that puts patients first.

We invest in the continued growth and development of our staff and are looking to grow our team with people who are passionate about improvement and patient 

Main duties of the job

You can read an overview of the main duties of the role in the section below: Job Description and Main Responsibilities.

To understand the role in more detail please read the full job description and person specification documents attached.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. 

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities


Working alongside divisional and care group colleagues, the post holder will lead and be responsible for a programme of projects aligned to the Trusts strategic objectives. They will need a high degree of motivational skill, working closely with colleagues at all levels in the organisation, clinical and non-clinical and where appropriate the wider healthcare community. They will need significant experience of influencing behaviour, in often challenging situations

You will initially be aligned to the Theatres transformation programme for the first two years and thereafter be assigned to a specific transformation programme to meet the organisation’s priorities. This post holder will work in a matrix structure with the improvement team, divisional teams and the clinical lead for Quality Improvement.


You will work with a multi-professional and skilled improvement team to proactively lead, plan and implement a programme of service redesign projects within and across divisions and on occasion further into the local health economy. As programme manager, the post holder will be responsible for leading and co-ordinating service improvement managers and multi-disciplinary teams to ensure demonstrable and sustainable improvements are achieved and fully delivered against the theatres transformation programme.

You will provide professional project management expertise using appropriate tools and techniques.  Apply change management skills and experience to achieve project and work stream objectives.

You will actively contribute to the improvement  training and education programme, providing coaching and facilitation to individuals, action learning sets and teams, upskilling their capability to undertake local change.


The post holder will have a high degree of autonomy with minimal direction, manage a demanding workload to deliver sustainable improvement, and ensure projects are realised against conflicting priorities. This is a complex role requiring knowledge and experience in the application of service redesign, project management and Quality Improvement tools and techniques.

The post holder will be enthusiastic about quality improvement and patient involvement, actively contributing to our education and training programmes to upskill our staff in quality improvement tools and techniques and will embody our trust values.

  • First Degree or equivalent experience/diplomas
  • Detailed knowledge and application of multiple recognised service improvement techniques or relevant experience
  • Evidence of further training/study/leadership courses to post graduate level or equivalent experience
  • Professional self-awareness and awareness of the needs of others
  • Energetic, enthusiastic and resilient
  • Personal integrity
  • Intellectual flexibility
  • Confidence
  • Commitment to the Trust’s goals
  • Team player


Interviews will be held on Thursday, 29 April 2021

Should you have any queries, please use the contact details below to get in touch.

Person specification

Qualifications / training required

Essential criteria
  • Master’s degree in relevant field or equivalent experience/diplomas
  • Detailed knowledge and application of multiple recognised service improvement techniques or relevant experience
  • Evidence of further training/study/leadership courses to post graduate level or equivalent experience
Desirable criteria
  • QSIR college associate
  • Project or change management qualification
  • Action learning set facilitator
  • Coaching qualification

Previous or relevant experience necessary

Essential criteria
  • Proven track record in program management experience
  • Facilitation of multi-professional groups
  • Presenting and communicating to care groups and divisions and when necessary Trust board
  • Experience of managing people, including objective setting ,learning and development, performance management
  • Significant experience at a senior level in industry or healthcare sector
  • Evidence of leading and implementing change, influencing behaviour, collaborative working with others
  • Evidence of significant structured project management skills and experience
  • Report writing skills and experience
Desirable criteria
  • Previous experience in healthcare setting
  • Previous experience in quality / service improvement environment
  • Coaching experience
  • Teaching experience
  • Experience of action learning sets

Aptitudes and skills required

Essential criteria
  • Leadership: Evidence of strong leadership qualities
  • A self-starter, able to work with minimal direction. Knows when to take the lead in situations and when to encourage others take lead roles
  • Well-developed influencing skills, able to motivate and empower others
  • Time management: Ability to prioritise objectives (large and small) and multi-task
  • Analytical: Ability to analyse problems in detail and develop practical and workable solutions to address them
  • Demonstrate the ability to analyse and interpret technical, sensitive or contentious information and present this to a variety of audiences where significant barriers to acceptance may exist
  • Managing change: Ability to lead teams to effect change in rapidly changing environments, to achieve agreed goals
  • Demonstrates clarity and breadth in use of verbal and written communications in relation to our patient group
  • Calm and logical thinker
  • Professional self-awareness and awareness of the needs of others
  • Energetic, enthusiastic and resilient
  • Personal integrity
  • Intellectual flexibility
  • Confidence
  • Team player

Special requirements of the post

Essential criteria
  • Proficient in Microsoft Office Knowledge and application of quality improvement ad service redesign tools and techniques
  • Programme management: Ability to scope, plan and manage a programme of projects
Desirable criteria
  • Knowledge of quality improvement and service redesign methodologies

Values and behaviours

Essential criteria
  • Patients First
  • Always Improving
  • Working Together
Apprenticeships logoNo smoking policyDisability confident employerCare quality commission - Good

Documents to download

Apply online now

Further details / informal visits contact

Rebecca Gough
Job title
Head of service improvement
Email address
Telephone number

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