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Speciality Admin Team Booking Administrator

Band 2

Main area
The Respiratory Centre
Grade
Band 2
Contract
Permanent
Hours
Part time - 30 hours per week
Job ref
188-AC3329
Site
Southampton General Hospital
Town
Southampton
Salary
£18,546 - £19,918 pa pro rata
Salary period
Yearly
Closing
28/09/2021 23:59
Interview date
06/10/2021

Job overview

The Respiratory Centre at University Hospital Southampton, NHS Foundation Trust (UHS) is looking for an organised and enthusiastic team player with good telephone and interpersonal skills, to join our hardworking team of administrators. The role is being offered on a part time basis of 30 hours per week. The post holder will be required to work Monday-Sunday between the hours of 8am - 8pm but normal working pattern will be Monday - Friday, with the occasional weekend with prior notice.

ABOUT THE TEAM

The successful post holder will be joining the hard working Respiratory team based at University Hospital Southampton. Your roll will mean you will build a good relationship with the Consultant's, Admin Team and Nursing team. You will need excellent communication skills as you you will be dealing with patients by phone, email and face to face.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation

What we can offer you

 As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. 

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities

Your Responsibilities

What you’ll do

  • To provide an excellent customer service to patients, relatives/carers and to external agencies.

  • To book and highlight all available clinical capacity within short tern arounds.

  • To provide and maintain clinical utilisation by the contact and confirmation of appointments with patients.

What we’re looking for

  • Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.

  • Proficient in the use of Microsoft Word.

  • Administrative and organisational experience.

  • Excellent telephone / communication skills.

  • Proven ability to work to deadlines, prioritise and multi-task.

  • Friendly and approachable manner.

Additional information

Interviews will be held on Wednesday, 06 October 2021

Should you have any queries, please use the contact details below to get in touch.

Person specification

Qualifications

Essential criteria
  • Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
  • RSA 2 word processing/typing or equivalent experience
  • Proficient in the use of Microsoft Word.
Desirable criteria
  • Courses / further study attended to demonstrate evidence of personal development.
  • IT courses/experience word processing/Typing
  • Knowledge of medical terminology

Experience

Essential criteria
  • Administrative and organisational experience.
  • Proficient in the use of all hospital computerised patient systems

Aptitudes and skills required

Essential criteria
  • Excellent telephone skills.
  • Demonstrates clarity and breadth in use of verbal and written communications in relation to our patient group
  • Able to learn and assimilate information quickly
  • Proven ability to work to deadlines, prioritise and multi-task.
  • Friendly and approachable manner.
  • Polite, sympathetic, patient and diplomatic
  • Able to get on with people and share knowledge with others.

Special requirements of the post

Essential criteria
  • Reliability – good time keeping
  • Flexibility – able to work flexibly to accommodate peaks and troughs of activity

Values and behaviours

Essential criteria
  • Patients First
  • Always Improving
  • Working Together
Apprenticeships logoNo smoking policyDisability confident employerCare quality commission - Good

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sharon White
Job title
Band 4 Team Leader
Email address
Sharon.white@uhs.nhs.uk
Telephone number
02381 205540

If you have problems applying, contact

Address
If you have problems with the
online application form please contact
Recruitment Support Services
Open Monday to Friday
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Telephone
01629 690826