We are seeking a highly motivated and proactive individual to fulfil the role Patient Pathway Co-Ordinator with-in our busy Rheumatology Team at the University Hosptial Southampton, NHS Foundation Trust (UHS). Your job role will mean that you will build a good working relationship with the Consultants, the rest of the Admin Team and Nursing staff.
ABOUT THE TEAM
You will be working within the Rheumatology PPC office with a small hard working team.
The post holder will be required to work full time hours (37.5 hours) and be available to work Monday – Sunday between the hours of 8am and 8pm (usual hours between 8am – 5pm Monday – Friday but you may be required to work an evening or weekend with prior notice).
You can read an overview of the main duties of the role in the section below: Job Description and Main Responsibilities.
To understand the role in more detail please read the full job description and person specification documents attached.
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
WHAT YOU’LL DO
Implement all administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
Utilise computerised tracking systems to locate case notes and investigation results.
Liaise with Private Patient Co-ordinators where appropriate to ensure a seamless patient journey.
Ensure patient information is maintained and updated on the appropriate patient information system.
Monitor work lists for Choose and Book to monitor Consultant workflow and escalate to Team Leaders if necessary.
Ensure referral grading outcomes are logged on the appropriate patient information system.
Setting up clinics in liaison with consultants.
Managing clinic capacity in liaison with consultants.
Requesting and tracking medical records.
Capture and distribute clinic outcomes
Ensure follow up appointments and diagnostics are booked.
WHAT WE’RE LOOKING FOR
We are looking for a motivated and enthusiastic individual who is able to communicate effectively with patients via phone, email and face to face. You should have strong organisational skills and be used to juggling multiple tasks.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.