We are seeking highly motivated and proactive individual to fulfil the role of Admin Team Leader within our busy Rheumatology Department. The successful candidate will have a minimum of 1-2 years’ experience working within a supervisory or management post either within the NHS or have relevant experience outside the Trust with Transferrable skills. You will be able to demonstrate strong leadership and mentoring skills necessary to develop and nurture fellow team members. The successful candidate will be organised and flexible in their approach to the role.
You will be supporting a very diverse admin team. The service you will be working within is Rheumatology
Unfortunately there is no flexibility to consider a job share or part time hours. The post holder will be required to work Monday-Sunday between the hours of 8am and 8pm. Usual hours between 8am and 5pm Monday to Friday but you may be required to work evenings or weekends with prior notice.
Build strong relationships with the Patient Services Centre, Pathway Co-ordinators, Medical Secretaries, Ward Clerks and other relevant admin, clinical and management staff and maintain excellent communication channels and good customer services.
Act as a subject matter expert for the areas and patient pathways you cover and the Trust approved systems your team use.
Be responsible for the co-ordination and implementation of all administrative processes along the patient pathway to ensure that the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
Set expectations regarding levels of customer services and ensure all staff understand these and maintain them.
Cascade and/or escalate details of any delays or bottlenecks within the administration / booking process which will affect the patient journey and / or delivery of clinical services.
Ensure all patient administration is carried out in line with Trust policies and standard operating procedures.
Diploma level qualification or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements.
RSA 2 word processing/typing or equivalent experience.
Proficient in the use of Microsoft Word and a good Knowledge of Excel spreadsheets.
At least 1 years Supervisory/Management experience.
Knowledge of medical terminology
Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
Knowledge of hospital systems would be an advantage.
Excellent telephone / communication skills.
Able to learn and assimilate information quickly.
Proven ability to work to deadlines, prioritise and multi-task.
Ability to work under pressure
Reliability – good time keeping
Flexibility – able to work flexibly to accommodate peaks and troughs of activity
Able to demonstrate good work/home life balance.
As one of the largest acute teaching Trust’s in England, we can offer learning and development opportunities to help you achieve the career you aspire to. We believe you deserve the best possible surroundings in which to do your job and we want to support you in doing your job to the best of your ability.
As a Trust, we support flexible working and will consider requests taking into account the needs of the service. You’ll have an opportunity to discuss this at interview. Our LiveWell and inspire programme offers opportunities, support and advice, including smoking cessation services, exercise and activity classes, and support for mental health.
UHS employees are able to access a huge range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata) on appointment, can access on-site nursery facilities (subject to availability), and we offer a generous pension scheme.
UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and only an hour on the train from central London. The New Forest National Park and the beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than those in London, 13 schools rated outstanding by Ofsted and 13 nearby green spaces to enjoy.
Interviews will be held on 3rd February 2021
If you’re interested in applying for this role, we’d encourage you to get in touch using the contact information at the bottom of this advert with any questions or if you would like to arrange an informal visit. Alternatively, if you’re ready to apply, please follow the link below to complete an application.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.