Patient Services Centre Administrator
band 2
- Main area
- Patient Services Centre
- Grade
- band 2
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 188-AC3434-F
- Site
- Southampton General Hospital
- Town
- Southampton
- Salary
- £20,669 - £21,318 pa pro rata
- Salary period
- Yearly
- Closing
- 28/06/2023 23:59
Job overview
Are you looking for a change in career? Are you reliable, and adaptable person with a positive friendly attitude to work in a busy fast paced office environment?
WE WOULD LOVE TO HEAR FROM YOU.
We are seeking enthusiastic and passionate Administrators, experience or no experience as full training will be provided to join our teams at Southampton General Hospital and Royal South Hants .
Our Patient Services Centre is looking for highly motivated individuals to make a real difference to our Patients and their journey with UHS.
The PSC team are hardworking, committed to patient care and often the first point of contact for the patients and responsible for:
- Making and receiving over 20,000 calls a month from patients
- Booking over 650,000 outpatient appointments each year, covering 50 specialties across the Trust
- Managing clinics, rescheduling appointments, cancelling appointments and filling new clinics.
We have created an environment with a proactive culture of inclusion, respect, diversity, and equality in which you are encouraged to bring your whole self to work.
In return we are looking for someone with a 'team spirited' attitude to their work, whilst being confident, flexible, and having a highly organised approach to deal with a wide range of conflicting demands .
Should you wish to have an informal conversation please do contact us, we would love to hear from you.
Main duties of the job
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
Working for our organisation
What we can offer you
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Detailed job description and main responsibilities
Your Responsibilities
What you’ll do
You will
- Provide excellent customer service to patients, relatives/carers and to external agencies.
- Provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets.
- Work in a centralised Patient Services Centre and provide cross-cover for other staff across the centre to ensure a consistent and effective administration service is maintained at all times.
- Build relationships with stakeholders internally and externally.
What we’re looking for
Ideally you will have experience of working in a customer led environment but we do provide comprehensive training to help you achieve your potential.
We’re also looking for you to demonstrate:
- High standards of accuracy with attention to detail
- Ability to communicate over the telephone and in person
- Competent IT skills, including a working knowledge of Microsoft Office packages
- The ability to work independently but also be a good team player with a friendly and approachable manner.
Additional information
The Patient Services Centre is open Mon- Fri 0800-2000 and Saturday 0800-1630 shift rotation is required for all new starters.
Applicants may be contacted before the closing date to arrange interviews.
Should you have any queries, please use the contact details below to get in touch.
Person specification
Qualifications
Essential criteria
- Good standard of education with literacy and numeracy skills to GCSE pass level 4-9.
- NVQ 2 diploma or equivalent
Desirable criteria
- Courses/further study attended to demonstrate evidence of personal development.
Experience
Essential criteria
- Experience of working in a customer led environment.
- Evidence of computer literacy.
- Competent in the use of Microsoft Office packages
Desirable criteria
- Experience of working shifts.
- Call handling experience.
- Proficient in the use of hospital computerised patient systems.
Aptitudes and skills required
Essential criteria
- Excellent communication skills, including written, face to face and telephone
- Customer service skills
- Proven ability to work to deadlines, prioritise and multitask
- Friendly and approachable manner
- Polite, sympathetic, and diplomatic
- Able to get on with people and share knowledge with others
- Able to assimilate information quickly,
- Team player
Special requirements of the post
Essential criteria
- Reliable.
- Flexible attitude – ability to work shifts that include evenings and Saturdays.
Values and behaviours
Essential criteria
- Patients First
- Always Improving
- Working Together
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.
For more information about our Trust
- Our values and vision
- Our services and teams
- Benefits we offer our staff
- UK professional body registration
- Information about our city
- Relocating to Southampton
- Our fantastic staff and their work
To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.
Getting to work - our travel promise
Getting to work should be as easy as possible and that’s why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.
Our commitment to equality
Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.
UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.
How and why we use your information
The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.
The European General Data Protection Regulations enhances individuals’ rights and safeguards all of their data in place under the DPA. Please click here to see how and why we store your information.
Find us on social media, we're on:
Facebook, Twitter, Instagram, and LinkedIn
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- David Navarro-Montes
- Job title
- Deputy Patient Services Centre Manager
- Email address
- david.navarro-montes@uhs.nhs.uk
- Telephone number
- 07454936027
If you have problems applying, contact
- Address
-
If you have problems with the
online application form please contact
Recruitment Support Services
Open Monday to Friday
08:30am to 5:30pm
- Telephone
- 01629 690826
List jobs with University Hospital Southampton NHS Foundation Trust in Administrative Services or all sectors