We have an exciting opportunity to recruit enthusiastic administrators or budding administrators to join the Patient Services Centre (PSC) at UHS. The PSC is at the hub of outpatient administration within the Trust. It is a busy, friendly, interesting and often diverse department where we provide support to the clinical outpatient services based at Southampton General (SGH) and Royal South Hants (RSH). This is an ideal role if you are looking to support patients in their healthcare journey.
The PSC team are hardworking, committed to patient care and often the first point of contact for the patients and responsible for:
- Making and receiving over 20,000 calls a month from patients
- Booking over 650,000 outpatient appointments each year, covering 50 specialties across the Trust
- Managing clinics, rescheduling appointments, cancelling appointments and filling new clinics
- Covering receptions across our sites, checking patients in and booking follow up appointments
Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.
For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
You will
Ideally you will have experience of working in a customer led environment but we do provide comprehensive training to help you achieve your potential.
We’re also looking for you to demonstrate:
The Patient Services Centre is open Mon- Fri 0800-2000 and Saturday 0800-1630 shift rotation is required for all new starters.
Applicants may be contacted before the closing date to arrange interviews.
Should you have any queries, please use the contact details below to get in touch.
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.
- Our values and vision
- Our services and teams
- Benefits we offer our staff
- UK professional body registration
- Information about our city
- Relocating to Southampton
- Our fantastic staff and their work
To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.
Getting to work should be as easy as possible and that’s why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.
Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.
UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.
The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.
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The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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