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Apprentice Patient Services Centre Administrator

Band 2

Main area
Patient Services Centre
Band 2
Fixed term: 18 months
Full time - 37.5 hours per week
Job ref
Southampton General Hospital
£18,870 - £19,918 pa
Salary period
15/07/2022 23:59
Interview date

Job overview

We are looking to recruit enthusiastic apprentice administrators to join the Patient Services Centre at University Hospital Southampton (UHS).

The Patient Services Centre is at the hub of outpatient administration within the Trust. It is a busy, friendly, interesting and often diverse department where we provide support to the clinical outpatient services based at University Hospital Southampton (UHS) and Royal South Hants (RSH).

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation

What we can offer you

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. 

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees can access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live, and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities


As well as working towards your apprenticeship qualification, you will help to manage the eReferral booking process and Referral to Treatment (RTT) pathway.

You will also

  • Provide excellent customer service to patients, relatives/carers and to external agencies.

  • Provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets.

  • Work in a centralised Patient Services Centre and provide cross-cover for other staff across the centre to ensure a consistent and effective administration service is maintained at all times.

  • Liaise with your line manager to escalate clinic capacity issues

Build relationships with stakeholders internally and externally


You will need to be someone who is committed to learn and develop. You will need to demonstrate compassion, patience and calmness with good communication skills. Due to the nature of this role a high level of organisation is essential.

We’re also looking for you to demonstrate:

  • High standards of accuracy with attention to detail

  • Ability to communicate over the telephone and in person

  • Competent IT skills, including a working knowledge of Microsoft Excel

  • The ability to work independently, seeking guidance where necessary


You do not need previous admin experience for this role, although previous experience in a professional environment is desirable.

To provide the best service to our patients, the Patient Services Centre is open Monday to Friday 8am until 8pm and Saturdays 8.00am until 4.30pm, and you would be expected to cover a variety of shifts.


If you’re interested in applying for this role, we’d encourage you to get in touch using the contact information at the bottom of this advert with any questions or if you would like to arrange an informal visit. Alternatively, if you’re ready to apply, please follow the link below to complete an application.


Person specification


Essential criteria
  • Good standard of education with literacy and numeracy skills to GCSE pass level 4-9.
  • NVQ 2 diploma or equivalent
Desirable criteria
  • Courses/further study attended to demonstrate evidence of personal development.


Essential criteria
  • Evidence of computer literacy.
  • Competent in the use of Microsoft Office packages.
  • Experience of working in a customer led environment.
Desirable criteria
  • Call handling experience.
  • Proficient in the use of hospital computerised patient systems
  • Experience of working shifts.


Essential criteria
  • Able to assimilate information quickly
  • Team player.
  • Excellent communication skills, including written, face to face and telephone
  • Customer service skills
  • Proven ability to work to deadlines, prioritise and multitask.
  • Friendly and approachable manner.
  • Polite, sympathetic, and diplomatic.
  • Able to get on with people and share knowledge with others.


Essential criteria
  • Able to demonstrate behaviours that meet the Trust Values  Patients First  Always Improving  Working Together

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDisability confident employerCare quality commission - Good

Documents to download

Apply online now

Further details / informal visits contact

Sophie Gadsden
Job title
PSC Recruitment Lead
Email address
Telephone number

If you have problems applying, contact

If you have problems with the
online application form please contact
Recruitment Support Services
Open Monday to Friday
08:30am to 5:30pm
01629 690826