We have an opportunity to recruit an Outpatient Coordinator to our cardiovascular and thoracic/oncology team within the Patient Services Centre on a 6 month fixed term basis. We are looking for a dynamic and enthusiastic individual with experience of providing first class customer service to join our friendly team. You will create working relationships in an inclusive, diverse and multicultural environment in line with our Trust values.
This post will be providing maternity leave cover for a minimum of 6 months with a view to extension.
Patient Services Centre (PSC) staff are hardworking, committed to patient care and often the first point of contact for the patients, they are responsible for:
• Making and receiving around 20,000 calls per month from patients
• Booking over 650,000 outpatient appointments each year, covering 50 specialties across the Trust
• Booking first and follow up appointments, rescheduling appointments, cancelling appointments and clinic management
You can read an overview of the main duties of the role in the section below: Job Description and Main Responsibilities.
To understand the role in more detail please read the full job description and person specification documents attached.
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
WHAT YOU’LL DO
Working within the speciality team and alongside the Performance team you will:
WHAT WE’RE LOOKING FOR
You will have excellent communication skills and will be forward thinking in your approach with the ability to work proactively and under pressure to fill slots, sometimes at very short notice i.e., same day.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.