Patient services centre clerk

Band 2

Main area
Patient Services Centre
Band 2
Full Time (minimum 30 hours per week)
Job ref
Southampton General Hospital
£15,404 - £18,157 pa pro rata
31/05/2018 23:59

We are recruiting Patient services centre clerks to join the Patient services centre at UHS.


The Patient Services Centre is at the hub of outpatient administration within the Trust. It is a busy, interesting and often diverse department where we provide support to the clinical outpatient services based at Southampton General (SGH), Royal South Hants (RSH) and Lymington New Forest Hospital.


Our Patient services centre clerks are hardworking, committed to patient care and often the first point of contact for the patients, they are responsible for:


  • Making and receiving around 16,000 calls per month from patients.
  • Booking over 500,000 outpatient appointments each year, covering 50 specialties across the Trust
  • Managing clinics, rescheduling appointments, cancelling appointments and filing new clinics
  • Covering receptions across all of our sites, checking patients in, booking follow up appointments and dealing with queries.
  • Preparing patient case notes for outpatient clinics


To provide the best service to our patients, the Patients Services Centre is open Monday to Friday 8am until 8pm and Saturdays 8.30am until 4.30pm, and you would be expected to cover a variety of shifts.


What working for the Patient Services centre can offer you....


  • Developing knowledge on outpatient services and the patient’s journey from GP to discharge as well as the NHS and the Trust including Department of Health policies
  • Opportunities to build and develop your communication skills both face to face and telephone and to build a career within the Trust
  • Access to a whole host of training and development courses
  • Create new working relationships and develop strong friendships




If you are shortlisted you will be invited to attend an interview and assessment on

Saturday 9th June 2018. 

Stonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Disability confident employerCare quality commission - Good

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Apply online now

Further details / informal visits contact

Rebecca Talbot

02381 204074

If you have problems applying, contact

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