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Patient Pathway Co-Ordinator

Band 3

Main area
Interventional Radiology
Grade
Band 3
Contract
Permanent
Hours
Part time - 30 hours per week
Job ref
188-AC3327
Site
Southampton General Hospital
Town
Southampton
Salary
£20,330 - £21,777 pa pro rata
Salary period
Yearly
Closing
27/09/2021 23:59
Interview date
07/10/2021

Job overview

We are seeking a highly motivated and proactive individual to fulfil a Secretarial Patient Pathway Co-Ordinator role within our  Interventional Radiology Team.

ABOUT THE TEAM
 
You will be working within the IR office with a friendly hard working team. Your job role will mean that you will build a good working relationship with the Consultants, Radiographers, Specialist Registras and the rest of the Admin Teams.

You will need good communications and organisation skills as you will be dealing with patients and providing a comprehensive secretarial service to Consultants, Specialist Registrars, and Radiographers working within Radiology.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

 

Working for our organisation

What we can offer you

 

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. 

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Detailed job description and main responsibilities

Your Responsibilities

 What you’ll do

We are looking for someone with a flexible approach with the ability to manage a demanding workload with changing priorities. Confidentiality and a willingness to learn is essential. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions. You must be confident, diplomatic, and able to work in a busy environment with a pleasant disposition.

What we’re looking for

  • High level of organisation with attention to detail.
  • Ability to communicate over the telephone and in person.
  • Use of IT skills, including Microsoft Office suite
  • The ability to work independently, seeking guidance where necessary.
  • Ability to audio/copy type and/or prepare a range of other documents, some of which maybe of a confidential/sensitive nature

For any more information about the job please contact:

02381206981 or Nicola.Sherlock-Lucas@uhs.nhs.uk 

 

Additional information

Interviews will be held on Thursday, 07 October 2021

Should you have any queries, please use the contact details below to get in touch.

Person specification

Qualifications

Essential criteria
  • Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard
  • Proficient in all aspects of Microsoft Office and Excel programs
  • RSA 2 word processing/typing or equivalent experience
Desirable criteria
  • Courses / further study attended to demonstrate evidence of personal development.
  • Knowledge of medical terminology

Experience

Essential criteria
  • Administrative and organisational experience.
  • Experience as a medical or patient services secretary linked to a clinical service or customer focused environment
Desirable criteria
  • Proficient in the use of all hospital computerised patient systems

Aptitudes and skills required

Essential criteria
  • Excellent telephone skills
  • Demonstrates clarity and breadth in use of verbal and written communications in relation to our patient group
  • Demonstrable ability to work under pressure
  • Proven ability to work to deadlines, prioritise and multi-task
  • Able to learn and assimilate complex information quickly.
  • Good attention to detail
  • Able to effectively build and sustain positive working relationships with a wide variety of people

Special requirements of the post

Essential criteria
  • Reliability – good time keeping.
  • Flexibility – able to work to accommodate the demands of the work flow
  • Excellent time management skills with the ability to reprioritise.
  • Friendly and approachable manner. Polite, sympathetic, patient and diplomatic
  • Able to get on with people and share knowledge with others
  • Able to demonstrate a good work/home life balance

Values and behaviours

Essential criteria
  • Patients First
  • Always Improving
  • Working Together
Apprenticeships logoNo smoking policyDisability confident employerCare quality commission - Good

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Nicola Sherlock-Lucas
Job title
Admin Team Lead
Email address
Nicola.Sherlock-Lucas@uhs.nhs.uk
Telephone number
02381206981

If you have problems applying, contact

Address
If you have problems with the
online application form please contact
Recruitment Support Services
Open Monday to Friday
08:30am to 5:30pm
Telephone
01629 690826