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Operational Support Analyst

Band 4

Main area
Informatics
Grade
Band 4
Contract
Permanent
Hours
Full time: 37.5 hours per week
Job ref
188-AC2736
Site
Unity 12
Town
Southampton
Salary
£21,892 - £24,157 pa
Salary period
Yearly
Closing
24/01/2021 23:59
Interview date
01/02/2021

Make a big difference to patient care  

Are you passionate about how digital can make a difference?

We are looking for an experienced and enthusiastic support analyst to help patients and clinical teams in the use of our award winning patient online service, My Medical Record.  

ABOUT THE TEAM

The UHSFT Digital Programme Team are delivering key components of the Trust’s Digital Strategy including the Global Digital Exemplar Programme. They work closely with colleagues to introduce new technology and systems to the organisation. They engage with the chief clinical informatics officers and the chief nursing informatics and other clinical champions to ensure that projects are clinically led and focused on delivering benefits for staff and patients. 

The My Medical Record programme is a leading patient online service that exists to support patients in managing their own healthcare whilst away from the hospital. The service supports clinicians and patients at fourteen hospitals around the country and our work programme is rapidly expanding. As such, we are growing our existing team to support this programme.

WHAT YOU’LL DO

The majority of your time will be spent focussing on supporting existing users (both clinicians and patients) and managing all operational enquiries via email and phone. You will work with a busy team to help resolve issues through to completion whilst keeping the customer informed. You will be trained in resolution of simple fixes. There will also be other back-office admin duties as required.

WHAT WE’RE LOOKING FOR

We are looking for an enthusiastic customer focussed person to support the team in the expansion of the service to many more patients and clinical teams.  The successful candidate will have a good understanding of information technology and have experience using the web, email and back office software. Experience of direct customer service roles or working in service environments is highly desirable.

Please read the attached person specifications and job descriptions which detail the skills and experience that you’ll need to demonstrate.

WHAT WE CAN OFFER YOU

As one of the largest acute teaching Trust’s in England, we can offer learning and development opportunities to help you achieve the career you aspire to. We believe you deserve the best possible surroundings in which to do your job and we want to support you in doing your job to the best of your ability.               

As a Trust, we support flexible working and will consider requests taking into account the needs of the service. You’ll have an opportunity to discuss this at interview. Our LiveWell and inspire programme offers opportunities, support and advice, including smoking cessation services, exercise and activity classes, and support for mental health.

UHS employees are able to access a huge range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata) on appointment, can access on-site nursery facilities (subject to availability), and we offer a generous pension scheme.

ABOUT OUR TRUST AND SOUTHAMPTON

UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. 

Southampton is an attractive place to live and work situated on the south coast, with an international airport and only an hour on the train from central London. The New Forest National Park and the beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than those in London, 13 schools rated outstanding by Ofsted and 13 nearby green spaces to enjoy.

ADDITIONAL INFORMATION

We anticipate interviews being held on or around the week commencing Monday, 18 January 2021.

FOR FURTHER INFORMATION OR TO APPLY

If you’re interested in applying for this role, we’d encourage you to get in touch using the contact information at the bottom of this advert with any questions or if you would like to arrange an informal visit. Alternatively, if you’re ready to apply, please follow the link below to complete an application.

Apprenticeships logoNo smoking policyDisability confident employerCare quality commission - Good

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Matt Beedle
Job title
My Medical Record Product Delivery Manager
Email address
matthew.beedle@uhs.nhs.uk
Telephone number
02381205578

If you have problems applying, contact

Address
If you have problems with the
online application form please contact
Recruitment Support Services
Open Monday to Friday
08:30am to 5:30pm
Telephone
01629 690826