Make a big difference to patient care
Are you passionate about how digital can make a difference?
We are looking for an experienced and enthusiastic support analyst to help patients and clinical teams in the use of our award winning patient online service, My Medical Record.
The UHSFT Digital Programme Team are delivering key components of the Trust’s Digital Strategy including the Global Digital Exemplar Programme. They work closely with colleagues to introduce new technology and systems to the organisation. They engage with the chief clinical informatics officers and the chief nursing informatics and other clinical champions to ensure that projects are clinically led and focused on delivering benefits for staff and patients.
The My Medical Record programme is a leading patient online service that exists to support patients in managing their own healthcare whilst away from the hospital. The service supports clinicians and patients at fourteen hospitals around the country and our work programme is rapidly expanding. As such, we are growing our existing team to support this programme.
The majority of your time will be spent focussing on supporting existing users (both clinicians and patients) and managing all operational enquiries via email and phone. You will work with a busy team to help resolve issues through to completion whilst keeping the customer informed. You will be trained in resolution of simple fixes. There will also be other back-office admin duties as required.
We are looking for an enthusiastic customer focussed person to support the team in the expansion of the service to many more patients and clinical teams. The successful candidate will have a good understanding of information technology and have experience using the web, email and back office software. Experience of direct customer service roles or working in service environments is highly desirable.
Please read the attached person specifications and job descriptions which detail the skills and experience that you’ll need to demonstrate.
As one of the largest acute teaching Trust’s in England, we can offer learning and development opportunities to help you achieve the career you aspire to. We believe you deserve the best possible surroundings in which to do your job and we want to support you in doing your job to the best of your ability.
As a Trust, we support flexible working and will consider requests taking into account the needs of the service. You’ll have an opportunity to discuss this at interview. Our LiveWell and inspire programme offers opportunities, support and advice, including smoking cessation services, exercise and activity classes, and support for mental health.
UHS employees are able to access a huge range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata) on appointment, can access on-site nursery facilities (subject to availability), and we offer a generous pension scheme.
UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and only an hour on the train from central London. The New Forest National Park and the beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than those in London, 13 schools rated outstanding by Ofsted and 13 nearby green spaces to enjoy.
We anticipate interviews being held on or around the week commencing Monday, 18 January 2021.
If you’re interested in applying for this role, we’d encourage you to get in touch using the contact information at the bottom of this advert with any questions or if you would like to arrange an informal visit. Alternatively, if you’re ready to apply, please follow the link below to complete an application.
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.
Head to our careers portal thinkuhs.co.uk where you’ll find information about:
- Our values and vision
- Our services and teams
- Benefits we offer our staff
- UK professional body registration
- Information about our city
- Relocating to Southampton
- Our fantastic staff and their work
To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.
Getting to work should be as easy as possible and that’s why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff will be provided with either park and ride access or an onsite permit. Eligibility for an onsite permit is dependent on the nature and requirements of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.
Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.
UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.
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The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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