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Vulnerable Adult Support Worker

Band 3

Main area
Emergency Care
Band 3
Fixed term: 12 months
Full time - 37.5 hours per week
Job ref
Southampton General Hospital
£19,737 - £21,142 pa
Salary period
14/04/2021 23:59
Interview date

Job overview

A great opportunity has arisen to join our award winning Vulnerable Adult Support Team. We are looking for a highly motivated individual who will alongside our clinical team to support patients who attend the Emergency Department (ED) and Acute Medical Unit (AMU) in crisis, due to issues such as domestic and sexual abuse, substance use and homelessness.

You will join our dedicated Vulnerable Adult Support Team whose members are passionate about helping patients with complex issues such as domestic and sexual abuse, substance use and homelessness. The team is ‘one of a kind’, offering a unique opportunity to work alongside expert clinicians to provide person-centred interventions in the emergency care and acute medicine settings. The work of this team has been described as ‘outstanding’ in two CQC inspections of the Trust (in 2015 and 2019) and the team also won the ‘Emergency and Critical Care’ category in the 2018 Nursing Times Awards.  


Main duties of the job

You can read an overview of the main duties of the role in the section below: Job Description and Main Responsibilities.

To understand the role in more detail please read the full job description and person specification documents attached.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. 

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities

  • You will receive referrals from ED and AMU staff and will have the opportunity to spend time talking with each patient, so you can understand the issues they are experiencing from their perspective.

  • Your intervention will include identification of relevant psychosocial problems, risk assessment, information giving, signposting and referral to specialist and community services.

  • You will make safeguarding referrals for adults and their children.

  • You will liaise with clinicians, safeguarding teams and multi-agency partners from specialist and community services to help formulate safe management plans.

  • You will act as the patient’s advocate, helping them to achieve the outcomes they desire and, in doing so, will help promote their health, safety and wellbeing.

  • You will be there to support patients in times of crisis and, in doing so, will gain immense satisfaction from being able to help them access the services they need. For many, this will create positive changes in their lives.

  • You will also help the clinical team to provide a safe and supportive environment for patients with learning disability and dementia.

  • You will provide supervision, mentoring and training to less experienced team members. You will contribute to service development, including audit, and will support the process of developing anticipatory care plans for some of our High Intensity Service Users.

You will have:

  • Experience of working with patients with psychosocial needs in a client-focused health or social care role.

  • Experience of supporting the identification & reporting of adult and child safeguarding referrals.

  • A good understanding of mental capacity, confidentiality and consent, when applied to working with vulnerable adults.

  • A professional appearance, as well as good organisational, interpersonal skills and communication skills.

  • The ability to manage your own time and work independently, but also be able to work collaboratively within teams.

As a minimum, education to GCSE (or equivalent) standard, with a pass in English and possess an NVQ3 or equivalent level of experience

Interview date: Tuesday the 20th April 2021 

Person specification


Essential criteria
  • As a minimum, to be educated to GCSE (or equivalent) standard, with a pass in English
  • NVQ3 or equivalent level of experience
Desirable criteria
  • Completed Trust mandatory training requirements as appropriate to current post.


Essential criteria
  • Experience as a health care assistant / support worker in a client-focused health or social care role.
  • Experience of identifying and supporting the reporting of adult and child safeguarding concerns
Desirable criteria
  • Experience of working within the emergency care environment and/or with vulnerable adult clients
  • Experience of working with the Symphony computer system.

Aptitudes and skills

Essential criteria
  • Demonstrates clarity and breadth in use of verbal and written communications in relation to our patient group
  • Able to organise own workload
  • Able to maintain records, using appropriate computer and manual files
  • Ability to work under pressure
  • Good organisational and interpersonal skills
Desirable criteria
  • Computer skills, including use of Microsoft Word, PowerPoint and Excel.
  • Experience of presenting information to small groups

Special requirements

Essential criteria
  • Aware of responsibilities with regard to maintenance of patient confidentiality and data protection
  • Aware of limitations of own scope of practice and able to identify when to refer issues to qualified staff.
  • Able to process highly personal information in a sensitive and respectful manner
  • Reliable
  • Flexible approach to work
Desirable criteria
  • Ability to interact with a range of professionals

Values and behaviours

Essential criteria
  • Patients First
  • Always Improving
  • Working Together
Apprenticeships logoNo smoking policyDisability confident employerCare quality commission - Good

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Sarah Charters
Job title
Consultant Nurse Emergency Care
Email address
Telephone number

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