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Patient Pathway Coordinator

Band 3

Main area
Dermatology
Grade
Band 3
Contract
Permanent
Hours
Part time - 30 hours per week
Job ref
188-AC3333
Site
Royal South Hants Hospital
Town
Southampton
Salary
£20,330 - £21,777 pa
Salary period
Yearly
Closing
29/09/2021 23:59
Interview date
14/10/2021

Job overview

We are seeking a highly motivated and proactive individual to fulfil the Patient Pathway Coordinator vacancy with-in our busy Dermatology Team. Your job role will mean that you will build a good working relationship with the Consultants, the rest of the Admin Team and Nursing staff.  You will need good communication skills as you will be dealing with the patients by phone, email and face to face.

About the team:
The successful candidate will be joining the Dermatology Team at Royal South Hants. 
Unfortunately there is no flexibility to consider a job share, and this role is being offered on a part-time basis for 30 hours per week. 
The post holder will be required to work Monday – Sunday between the hours of 8am and 8pm (usual hours between 8am – 5pm Monday–Friday but you may be required to work an evening or weekend with prior notice).

 

Main duties of the job

You can read an overview of the main duties of the role in the section below: Job Description and Main Responsibilities.

To understand the role in more detail please read the full job description and person specification documents attached. 

Working for our organisation

 As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. 

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London.

Detailed job description and main responsibilities

What you will do:

Duties will include dealing with telephone queries, typing of patient correspondence, clinic management and liaising with other services within RSH/UHS and other hospitals.

What we are looking for:

Attention to detail and outstanding organisational skills are essential.  Experience of working as a medical or patient services secretary linked to a clinical service or customer focused environment is advantageous but not essential.

In addition the successful candidate will:

  • Have knowledge of medical terminology

  • Have previous administrative and organisational experience.

  • Be proficient in the use of all hospital computerised patient systems, or able to learn new systems.

  • Have excellent telephone / communication skills.

  • Be able to learn and assimilate information quickly, with proven ability to work to deadlines, prioritise and multi-task.

Person specification

Qualifications

Essential criteria
  • Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard.
  • RSA 2 word processing/typing or equivalent experience
  • Proficient in all aspects of Microsoft Office
  • Knowledge of medical terminology
Desirable criteria
  • Courses / further study attended to demonstrate evidence of personal development.
  • Diploma level qualification or equivalent experience.
  • European Computer Driving Licence (ECDL)
  • RSA III

Experience

Essential criteria
  • Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
  • Administrative and organisational experience.
  • Proficient in the use of all hospital computerised patient systems

Aptitudes and Skills

Essential criteria
  • Ability to work under pressure.
  • Excellent telephone / communication skills
  • Able to learn and assimilate complex information quickly.
  • Proven ability to work to deadlines, prioritise and multitask

Special Requirements

Essential criteria
  • Friendly and approachable manner
  • Polite, sympathetic, patient and diplomatic
  • Able to get on with people and share knowledge with others
  • Reliability – good time keeping
  • Flexibility – able to work flexibly to accommodate peaks and troughs of activity

Trust Values

Essential criteria
  • Patients First
  • Always Improving
  • Working Together
Apprenticeships logoNo smoking policyDisability confident employerCare quality commission - Good

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Tina Richardson
Job title
Operations Coordinator
Email address
Tina.richardson@uhs.nhs.uk

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