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Booking Administrator

Band 2

Main area
Dermatology
Grade
Band 2
Contract
Fixed term: 3 months
Hours
Full time: 37.5 hours per week
Job ref
188-AC2726
Site
Royal South Hants Hospital
Town
Southampton
Salary
£18,005 - £19,337 per annum
Salary period
Yearly
Closing
21/01/2021 23:59
Interview date
29/01/2021

We are seeking 2 highly motivated and proactive individuals to fulfil the role of booking administrators, to work with-in our busy Dermatology team.  This role is for 3 months on a fixed term contract.

The successful candidate will be joining the Dermatology Team at Royal South Hants Hospital in the booking team.

The post holder will be required to work Monday – Sunday between the hours of 8am and 8pm so will require good flexibility around your working hours.  Unfortunately there is no flexibility to consider a job share or part time hours

WHAT YOU’LL DO

  • To provide an excellent customer service to patients, relatives/carers and to external agencies
  • Ensure a consistent and effective administrative service is maintained at all times
  • Build relationships with stakeholders internally and externally

WHAT WE’RE LOOKING FOR

You will:

  • Have experience of working in a customer services environment
  • Have a friendly and approachable manner
  • Be polite, sympathetic and diplomatic and have a can do attitude
  • Provide excellent customer service to patients, relatives/carers and to external agencies, this will include communication that is face to face, over the telephone and through written correspondence
  • Provide comprehensive administration services and have high standards of accuracy and attention to detail
  • High standards of accuracy with attention to detail
  • Ability to communicate over the telephone and in person
  • Competent IT skills, including a working knowledge of Microsoft Office packages
  • The ability to work independently but also be a good team player

WHAT WE CAN OFFER YOU

As one of the largest acute teaching Trust’s in England, we can offer learning and development opportunities to help you achieve the career you aspire to. We believe you deserve the best possible surroundings in which to do your job and we want to support you in doing your job to the best of your ability.           

As a Trust, we support flexible working and will consider requests taking into account the needs of the service. You’ll have an opportunity to discuss this at interview. Our Live Well and inspire programme offers opportunities, support and advice, including smoking cessation services, exercise and activity classes, and support for mental health.

UHS employees are able to access a huge range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata) on appointment, can access on-site nursery facilities (subject to availability), and we offer a generous pension scheme.

ABOUT OUR TRUST AND SOUTHAMPTON

UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. 

Southampton is an attractive place to live and work situated on the south coast, with an international airport and only an hour on the train from central London. The New Forest National Park and the beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than those in London, 13 schools rated outstanding by Ofsted and 13 nearby green spaces to enjoy.

ADDITIONAL INFORMATION

Interviews will be held on Friday, 29 January 2021.

FOR FURTHER INFORMATION OR TO APPLY

If you’re interested in applying for this role, we’d encourage you to get in touch using the contact information at the bottom of this advert with any questions or if you would like to arrange an informal visit. Alternatively, if you’re ready to apply, please follow the link below to complete an application.

Apprenticeships logoNo smoking policyDisability confident employerCare quality commission - Good

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Conor Harpham
Job title
Admin Team Lead
Email address
conor.harpham@uhs.nhs.uk

If you have problems applying, contact

Address
If you have problems with the
online application form please contact
Recruitment Support Services
Open Monday to Friday
08:30am to 5:30pm
Telephone
01629 690826