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Claims Support Officer

NHS AfC: Band 2

Main area
Claims and Insurance Department
NHS AfC: Band 2
Part time - 30 hours per week
Job ref
Southampton General Hospital
£18,005 - £19,337 pro rata
Salary period
30/09/2021 23:59
Interview date

Job overview

The trust legal claims team are looking for an enthusiastic new team member to come and join our very busy but friendly office. Currently based in THQ our operating hours at between 8 - 5pm, 5 days a week. The primary role of the team is to manage and investigate both clinical and non-clinical personal injury claims brought against the Trust.  The department also oversees and facilitates a general healthcare advisory service linking with external solicitors as required and adminsters Trust Wide Insurance. 

This role is pivotal in the smooth running of the team by ensuring the disclosure of medical records within the set deadline. The post-holder will have access to a significant amount of sensitive and confidential information and be expected to manage this in a professional manner in accordance with UHS policy, the Data Protection Act 1998 and GDPR 2018.


Main duties of the job

Attached you will find the personal specification document which provides more details about the essential and desirable skills and experience needed for this role.  We recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

An overview of the main duties of the role, please see the job description section below.  To understand the day to day responsibilities in detail, please read the full job description document attached.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. 

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.


Detailed job description and main responsibilities

As part of the team you will be part of the team for claims and insurance and have a proven track records of excellent customer service and administrative skills

What you'll do

Key duties include

  • Collating medical records from multiple hospital systems

  • Dealing with telephone calls and email enquiries

  • Supporting the team with administrative tasks

What we're looking for

You will have proven clerical experience and be able to work as part of a busy team

You will have excellent communication skills in order to deliver excellent customer service.

Someone who has great attention to detail

If you are interested in applying for this role, we would encourage you to get in touch using the contact information at the bottom of this advert with any queries or questions. 

Additional information

For an informal chat about the role, please contact sheree.folan@uhs.nhs.uk Or on 02381 205020

Interviews will be held on the 8th of October.

Should you have any queries, please use the contact details below to get in touch.

Previous applicants need not re-apply.

Person specification

Qualifications / training required

Essential criteria
  • RSA Level 2 or PC equivalent in computer literacy
  • GCSE English Language or equivalent
  • Microsoft Word package
  • Ecamis, Edocs, CRIS, Equest, Charts
Desirable criteria
  • Excel
  • PowerPoint
  • Knowledge and use of hospital IT databases

Previous or relevant experience necessary

Essential criteria
  • Clerical/secretarial experience
  • Evidence of teamwork
  • Confidence in dealing with telephone enquiries
  • Data Inputting
Desirable criteria
  • Experience within a Healthcare setting
  • Experience in Customer Care
  • Understanding the DPA 1998
  • Knowledge of GDPR 2018

Aptitudes and skills required

Essential criteria
  • Good Communication /interpersonal skills
  • Telephone/Customer Care Skills
  • Organisational skills/process management
  • Attention to detail
  • Able to work to deadlines and manage
Desirable criteria
  • Knowledge and use of databases

Special requirements of the post

Essential criteria
  • Confidentiality, tact & Diplomacy
Desirable criteria
  • Flexible with hours if required

Values and behaviours

Essential criteria
  • Patients First
  • Always Improving
  • Working Together
  • Calm disposition
  • Flexible to the demands of the post
  • Ability to work on own initiative
  • Ability to manage stress
Desirable criteria
  • Enjoy helping others
Apprenticeships logoNo smoking policyDisability confident employerCare quality commission - Good

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Sheree Folan
Job title
Non Clinical Claims Lead & Office Manager
Email address
Telephone number
02381 205020

If you have problems applying, contact

If you have problems with the
online application form please contact
Recruitment Support Services
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