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Patient Pathway Coordinator

Band 3

Main area
Child Health Admin
Band 3
Full time - 37.5 hours per week
Job ref
Southampton General Hospital
£20,330 - £21,777 pa
Salary period
28/09/2021 23:59
Interview date

Job overview

We have an exciting opportunity to recruit a Neurology Patient Pathway Coordinator (medical secretary) to our administration team within Southampton Children's Hospital. 

The role involves a variety of responsibilities including secretarial duties, clinic administration, managing patient pathways and effective communication with a wide range of stakeholders. 

We are looking for a dynamic and enthusiastic individual with experience of providing first class administrative support and customer service, ideally within a healthcare environment. You will create new working relationships in an inclusive and diverse environment in line with our Trust values. 

The Children's Hospital administration team is well established, supportive and commited to patient care. The team comprises of patient pathway coordinators and administrative assistants who support our clinical teams to provide outstanding patient care. 

Working hours will be 9 am - 5 pm Monday - Friday.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation

What we can offer you

 As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. 

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities

Your Responsibilities

What you’ll do

Working within the Children’s Hospital administration team you will:

  • Manage patient pathways, facilitating the smooth running of the patient journey in accordance with agreed local and national targets

  • Work closely with your clinical team to provide a comprehensive and streamlined administrative service including secretarial duties

  • Work together with Team Leaders and colleagues to ensure a consistent and efficient administrative service is maintained at all times.

What we’re looking for

  • Extensive experience of working in an administrative capacity within a customer focused environment

  • The ability to demonstrate resilience and work accurately under pressure with an eye for detail

  • Demonstrable ability to work to deadlines, prioritise and multitask in a calm and diligent manner

  • Proven ability to work independently, seeking appropriate guidance where necessary

  • Excellent interpersonal and communication skills, written, verbal or in person.

Additional information

Interviews will be held on Friday, 08 October 2021

Should you have any queries, please use the contact details below to get in touch.

Person specification


Essential criteria
  • Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard.
  • Word processing/typing to RSA III or equivalent experience
  • Diploma level qualification or equivalent experience.
Desirable criteria
  • Proficient in all aspects of Microsoft Office
  • Knowledge of medical terminology
  • Courses / further study attended to demonstrate evidence of personal development


Essential criteria
  • Experience working in an administrative capacity in a customer focused environment.
Desirable criteria
  • Experience as a medical or patient services secretary linked to a clinical service
  • Proficient in the use of hospital computerised patient systems


Essential criteria
  • Proven ability to work to deadlines, prioritise and multitask
  • Able to learn and assimilate complex information quickly.
  • Ability to be resilient and work accurately under pressure with an eye for detail.
  • Excellent written and verbal communication skills.


Essential criteria
  • Able to demonstrate behaviours that meet the Trust Values  Patients First  Always Improving  Working Together
Apprenticeships logoNo smoking policyDisability confident employerCare quality commission - Good

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Abbie Willis
Job title
Speciality Admin Team Leader
Email address
Telephone number
02381 208437

If you have problems applying, contact

If you have problems with the
online application form please contact
Recruitment Support Services
Open Monday to Friday
08:30am to 5:30pm
01629 690826