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Speciality Administration & Admissions Team Leader

Band 4

Main area
Child Health
Band 4
Fixed term: 12 months
Full time - 37.5 hours per week
Job ref
Southampton General Hospital
£22,549 - £24,882 pa
Salary period
29/09/2021 23:59
Interview date

Job overview

The Child Health Care Group are looking for an experienced, enthusiastic and reliable individual to join the team in the role of admissions team leader on a fixed term contract to provide maternity leave cover until December 2022.

About the team:

Our Child Health admissions office operates Monday-Friday covering core office hours of between 8am-5pm.  They provide administrative support for a wide range of clinicians and specialities in terms of managing their waiting lists effectively. Patients are admitted from across the region and Channel Islands to our services. 

Southampton Children’s Hospital is part of University Hospital Southampton NHS Foundation Trust (UHS) and is one of the largest teaching trusts in the country.

Southampton Children’s Hospital is a major centre for specialist paediatric services across the south of England providing acute specialist care to our local population as well as a wider geographical area that includes the Isle of Wight and Channel Islands.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. 

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. 

Detailed job description and main responsibilities

What you’ll do:

You will manage a team of admission booking clerks and work closely with the swabbing coordinator, consultants and patient pathway coordinators across the department. You will be responsible for the smooth running of the inpatient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs, whilst also ensuring optimum utilisation of our available operating theatre capacity. You will at times work alongside the Care Group Access Manager to provide support with reporting relating to national targets. You will also provide cross-cover for other Team Leaders within the Care Group to ensure a consistent and effective administration service is maintained at all times.

What we’re looking for:

You should have experience of managing a team in a customer focussed environment and ideally have knowledge of medical terminology and patient pathways. We are looking for individuals with excellent communication skills who can build and maintain working relationships across the care group as well as having the ability to work well under pressure and prioritise a demanding workload. You will work well as part of a team and have a desire to provide a first class service for patients and clinical teams.

Person specification


Essential criteria
  • Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE grade C or equivalent standard.
  • Proficient in the use of Microsoft Word and Excel.
Desirable criteria
  • Evidence of continuing professional development.


Essential criteria
  • Administrative and organisational experience.
  • Experience of managing a team.
  • Experience of managing difficult situations.
  • Experience of change, including process changes
Desirable criteria
  • Proficient in the use of all hospital computerised patient systems.
  • Knowledge of hospital terminology and patient pathways including 18 weeks
  • Knowledge of medical terminology.

Aptitudes and skills required

Essential criteria
  • Excellent telephone skills
  • Demonstrates clarity and breadth in use of verbal and written communications in relation to our patient group
  • Able to learn and assimilate information quickly
  • Proven ability to work to deadlines, prioritise and multi-task
  • Able to work flexibly to accommodate peaks and troughs of activity

Special requirements of the post

Essential criteria
  • Friendly and approachable manner.
  • Polite, sympathetic, patient and diplomatic
  • Able to get on with people and share knowledge with others.
  • Proactive attitude to challenges
  • Good time keeping and reliability

Values and behaviours

Essential criteria
  • Patients First
  • Always Improving
  • Working Together
Apprenticeships logoNo smoking policyDisability confident employerCare quality commission - Good

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Ami Kennett
Job title
Operations Manager
Email address
Telephone number
02381 208426

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