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Senior patient pathway coordinator

Band 4

Main area
Cardiovascular and thoracic
Grade
Band 4
Contract
Permanent
Hours
Full Time 37.5 hours per week
Job ref
188-AC975
Site
Southampton General Hospital
Town
Southampton
Salary
£ 20,150 - £ 23,363 pa
Closing
Today at 23:59

We currently have a full time senior patient pathway coordinator post available within the cardiac thoracic surgery department.

Within the cardiovascular and thoracic care group our aim is to provide care and treatment of the highest standard, support leading edge teaching and research, pioneer new techniques and take an innovative approach to improve the quality of everything we do.

This exciting opportunity encompasses management responsibilities for a small team of patient pathway coordinators who oversee cardiac surgery, paediatric cardiac surgery, thoracic surgery and adult congenital cardiology services for the cardiovascular and thoracic care group.

University Hospital Southampton NHS Foundation Trust (UHS) is one of England's largest acute teaching trusts. We've recently been rated ‘Good’ by the CQC and in the latest national NHS Staff Survey we ranked seventh in the country for staff engagement, and fourth best nationally for our proportion of staff saying that they would recommend the hospital as a place to work or to receive care.

We are looking for a dynamic, energetic and enthusiastic leader who is forward thinking and keen to bring fresh ideas to enable the implementation of positive change in a busy and challenging department.

The successful applicant should have a caring, courteous manner with a thorough understanding of good customer service skills. The role is varied and busy and will require a flexible approach to a demanding workload with changing priorities.

An understanding of the 18 week referral to treatment pathway is essential, as part of this role will necessitate the active monitoring and support of patients through their pathway within relevant timeframes.

Experience of working with the general public and an excellent telephone manner are essential as is a good level of computer literacy. The ability to work well both within a team and unsupervised along with good communication and organisational skills are key elements to the role.

Previous experience of working with the Trust computerised administration systems is desirable, as you will be actively involved in using the hospital computer based system.

You should enjoy working as part of a varied multidisciplinary team, and will have contact with medical and nursing staff, GP practices, patients and other District General hospitals.

Closing date for applications will Sunday 24 February.

Apprenticeships logoNo smoking policyDisability confident employerCare quality commission - Good

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Further details / informal visits contact

Leanne Byrne – Leanne.Byrne@uhs.nhs.uk 23 81 205933

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