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Patient Pathway Co-ordinator

NHS AfC: Band 3

Main area
Cardiovascular & Thoracic
NHS AfC: Band 3
Permanent: Part time also available - Fixed Term
Full time - 9 Month fixed term 22.5 hour per week and 12 month fixed term 37.5 per week
Job ref
Southampton General Hospital
£20,330 - £21,777 PA
Salary period
04/07/2022 23:59
Interview date

Job overview

We have a number of vacancies for Patient Pathway Coordinators at the Southampton General Hospital, to support the administrative work within the Cardiovascular & Thoracic care group.

Our cardiovascular and thoracic service diagnoses and treats conditions affecting organs inside the chest (the thorax), mainly the lungs and heart, and the major blood vessels that affect circulation. Our cardiac centre is mainly based at Southampton General Hospital, and includes cutting edge catheter labs, a specialist cardiac intensive care unit and a dedicated cardiac MRI scanner. 

This is a busy, regional team with high activity. Good communication, organisation skills and the ability to prioritise your workload are essential for these roles. You will need to have an accurate and systematic approach to your work and attention to detail. Effective communication skills are crucial as you will liaise with a variety of people including the general public and hospital staff. 

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation

What we can offer you

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care. 

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities

Your Responsibilities

What you’ll do

This is an exciting opportunity to join our team of Patient Pathway Coordinators within the Cardiovascular & Thoracic care group. The team is a valuable part of the patient’s journey, and this is a high-volume service, covering wide geographical areas.

We currently have several vacancies for Patient Pathway Coordinators in the Cardiovascular and Thoracic teams, working various hours (Monday-Friday) within core hours (between 8am and 5pm).


We have a mixture of Patient Pathway Coordinator roles within our Cardiovascular and Thoracic Department here at UHS. This includes full time roles, part time roles, fixed term and permanent contracts.

You will be working closely with your team of consultants to provide a comprehensive administration service which will involve:

  • working closely with the clinical teams and co-ordinating the patient pathways from referral onwards
  • managing the administration for the service as well as provide secretarial cover to Consultants
  • supporting the wider team by typing letters, dealing with queries from patients and other care providers
  • managing your own workload on a day-to-day basis but will also working as part of the wider team

The roles are interesting and varied, giving you the opportunity to develop relationships with patients and helping to oversee their treatment and care.

Person specification


Essential criteria
  • Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard
  • RSA 2 word processing/typing or equivalent experience.
  • Proficient in all aspects of Microsoft Office
Desirable criteria
  • Courses / further study attended to demonstrate evidence of personal development.
  • European Computer Driving Licence (ECDL)
  • Knowledge of medical terminology


Essential criteria
  • Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
  • Administrative and organisational experience
Desirable criteria
  • Proficient in the use of all hospital computerised patient systems.

Aptitudes and Skills

Essential criteria
  • Ability to work under pressure
  • Excellent telephone / communication skills.
  • Able to learn and assimilate complex information quickly.
  • Proven ability to work to deadlines, prioritise and multi-task
  • Friendly and approachable manner.
  • Polite, sympathetic, patient and diplomatic
  • Able to get on with people and share knowledge with others.

Values and behaviours

Essential criteria
  • Patients First
  • Always Improving
  • Working Together

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDisability confident employerCare quality commission - Good

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Rebecca Barraclough
Job title
SAT Team Leader
Email address

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