We are offering a 12 month secondment or a fixed term contract to join our small and friendly team within our maternity and ultrasound department at the Princess Anne Hospital as a Speciality admin team administrator. The role is varied, interesting and crucial to ensuring an excellent patient experience every step of the way. This demanding role offers the opportunity to develop a range of administrative tasks, communication skills, attention for detail, outstanding customer service skills, a positive, patient-centred flexible approach and multi -tasking skills
We are a dedicated team and are a valuable part of the patient’s journey; we are in regular communication with our patients and an asset to our service.
We are looking for 37.5 hours per week working
The hours required will be 7.30 hrs per shift, they will include the shifts below on a rota’d basis
8am – 4pm
Please make sure you are able to cover the shifts and can work 37.5 hours before applying for this position.
This role will entail:
*Regular telephone contact with patients/GP’s and other relevant clinical professionals ensuring the patients pathway runs smoothly
*Booking appointments within a set period of time essential to the patients care.
* Booking transport and interpreters.
* All other admin duties such as raising patient records/ post and the generic email account.
* Using UHS systems including Camis, eCamis, HICCS and Cris
The post holder will work closely with the multi-professional team members:
Support Bittern Health Centre’s antenatal clinic covering the reception area annual leave and sickness as required.
Liaise with the midwifery teams/obstetric consultants and all other administration teams
You will need to have a high standard of spelling and grammar. Be someone who is committed to learn and develop. You will need to demonstrate compassion, patience and calmness with good communication skills. Due to the nature of this role a high level of organisation is essential.
We’re also looking for you to demonstrate:
High standards of accuracy with attention to detail.
Ability to communicate over the telephone and in person.
Use of IT skills, including Microsoft Office suite
The ability to work independently, seeking guidance where necessary.
Knowing your customer and the importance of customer experience relevant to the role
Development of interpersonal skills and communication
Personal organisation and developing self
To be eligible for this role you will need GCSE grade A-C in English and Maths (or equivalent) and be committed to your own personal growth, development and study.
As one of the largest acute teaching Trust’s in England, we can offer learning and development opportunities to help you achieve the career you aspire to. We believe you deserve the best possible surroundings in which to do your job and we want to support you in doing your job to the best of your ability.
As a Trust, we support flexible working and will consider requests taking into account the needs of the service. You’ll have an opportunity to discuss this at interview. Our LiveWell and inspire programme offers opportunities, support and advice, including smoking cessation services, exercise and activity classes, and support for mental health.
UHS employees are able to access a huge range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata) on appointment, can access on-site nursery facilities (subject to availability), and we offer a generous pension scheme.
UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and only an hour on the train from central London. The New Forest National Park and the beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than those in London, 13 schools rated outstanding by Ofsted and 13 nearby green spaces to enjoy.
Interviews will be held on the 11 June 2020
If you’re interested in applying for this role, we’d encourage you to get in touch using the contact information at the bottom of this advert with any questions or if you would like to arrange an informal visit. Alternatively, if you’re ready to apply, please follow the link below to complete an application.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Customer relationship manager
023 8120 6018